Terms and conditions

Terms and conditions

This document outlines some of the terms and conditions under which you agree to use our website and other electronic media. It also outlines a process for feedback and complaints, and rights and responsibilities, in relation to the services we provide for children with a disability and their families. Please read it carefully.

On this page:

The Association for Children with a Disability Inc. ABN 39 835 407 788 (‘ACD’) publishes websites, social media sites and other electronic communications (‘our electronic media’) to provide information for the benefit of children with a disability and their families, the professionals who support them, the funding bodies, agencies and individuals who support initiatives for children with a disability and their families, and the general public.

These terms and conditions of use outline the conditions under which you agree to use our electronic media. These terms and conditions of use also include the terms and conditions outlined in the following documents:

Please read all of these documents carefully.

If you commence or continue to access and use our electronic media, you will be deemed to have accepted these terms and conditions and agreed to be legally bound by them.

You may insert a link to ACD on your website or other electronic media, provided that:

  • You comply with all the conditions outlined in our copyright notice
  • You clearly differentiate between ACD content and your own content
  • The link does not imply or indicate endorsement, approval or sponsorship by ACD of your organisation or its published content, products and services
  • You do not attach a commercial charge to the availability of our content
  • The words ‘Association for Children with a Disability’ or ‘ACD’ or the URL ‘www.acd.org.au’ form part of the link text

ACD reserves the right to request the removal of any link to our content at any time. Upon request from us, you must immediately remove any link to our content.

You may not reproduce or republish the entire content of any of our electronic media, their contents or services (for example by using I-frame or screen scraping techniques).

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Endorsements

You may not use any content that we publish via our electronic media (including, but not limited to, text, trade names, logos, URLs or interactive devices) in a manner that suggests endorsement, approval or sponsorship by ACD of your organisation or its published content, products and services without prior written permission from ACD.

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Email addresses and SPAM

The presence of email addresses on our electronic media does not infer consent to send unsolicited commercial electronic messages (SPAM) to those addresses.

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Rights and Responsibilities

ACD recognises that our staff and those who seek our support both hold rights and responsibilities which will ensure our joint interaction is beneficial.

 People who seek support from ACD have a RIGHT be

  • Treated with the utmost courtesy, fairness and objectivity.
  • Assured that requests for individual support will be responded to in a timely manner i.e. within 2 business days.
  • Provided with advice that is accurate and based on up-to-date information.
  • Provided with sufficient information to make informed decisions.
  • Provided with access to an interpreter, if requested.
  • Reassured that support is provided in a manner which is culturally appropriate and culturally safe
  • Reassured that our organisation respects all cultural diversity and that we want to make sure that your child and your family get the most appropriate supports that we can offer.
  • Reassured that any private information shared with ACD staff will be treated in the strictest of confidence, unless required or authorised by law.
  • Reassured that any private information shared with ACD staff will be treated in the strictest of confidence, unless required or authorised by law.
  • Reassured that our support services respond in accordance with best interests of the child principles.
  • Reassured details about consent for ACD to share information with another entity or publish photographs, videos or stories will be strictly adhered to.
  • Provided with referral information if ACD support is deemed to not be the most appropriate.
  • Able to lodge a complaint with ACD if you are unhappy with the support provided by our staff. 

People who seek support from ACD have a RESPONSIBILITY to

  • Engage with ACD staff in a respectful and courteous manner.
  • Recognise that ACD’s role is to offer options and possible solutions to individual situations, rather than make decisions on your behalf.
  • Avoid conduct that puts yourself and/or ACD staff at risk of harm.
  • Recognise that ACD is only able to provide support described in our “introduction to ACD” flyer.
  • Understand that ACD support is provided on the basis of relative need and within ACD’s available resources.
  • Explain your situation with as much accuracy as possible, when seeking support from ACD that is of an individual nature.
  • Advise ACD staff when information shared is of a confidential nature.

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Feedback and complaints

ACD welcomes your suggestions and feedback and we take complaints seriously.

Website and other electronic media

To provide any comments, feedback or suggestions relating to our electronic communications please contact us by using our feedback form or call us on 9818 2000 or 1800 654 013 for rural callers.

ACD Services

ACD encourages all parties to resolve complaints collaboratively in the first instance, wherever possible. ACD empowers clients to choose through whom and how they wish to make a complaint. This may include, but is not limited to:

      • Via the CEO, the President of the ACD Committee, ACD Committee member or other authority
      • Individuals may present the complaint/dispute themselves or use an advocate
      • Individuals have the right to take their complaint to an external agency, for example the Disability Services Commissioner free call 1800 677 342
      • Complaints or feedback may be provided to ACD verbally or in writing

If you have a complaint or wish to express concerns, ask questions or provide feedback about any aspect of the information or services provided by ACD, please contact:

CEO
Association for Children with a Disability
Suite 1, 587 Canterbury Road, Surrey Hills
Victoria 3127
Australia

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